Who We Are



Kirstine Ward, Managing Director Profusion International

Kirstine is an experienced project manager, trainer and facilitator, specialising in the field of customer service management.
Director
Over the last decade, working in both the commercial and public sectors, Kirstine has developed a series of practical tools and approaches on a variety of topics that underpin service excellence, such as process efficiency, performance analysis and creating a memorable experience for the customer. Over the past two years, she has worked in depth with one of London’s most progressive local authorities, to re-engineer key services in Housing, Social Services, Finance and Environment & Regeneration. Kirstine also coaches in emotional intelligence and values based leadership for service based organisations, both in the U.K. and overseas. Kirstine’s skills in stakeholder management and conflict resolution span a variety of commercial

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